Empire Air Conditioning Testimonials — Phoenix, AZ

“Empire did a great job, they listened to every special request I had and the workmanship was excellent. We had our AC replaced, they had the old unit removed and new one installed under 3 hours. They were the only company that provided extras like new drip line, touch screen thermostat, new return vent and took time to explain everything. I did not tell them I had roofers coming and they worked well with them and everyone was able to do their jobs around each other. I would recommend them and will probably use them for service.”

Kevin P in Phoenix, AZ

“Empire Plumbing and Air Conditioning won the bid with perfect timing, excellent attention to detail and thorough follow-up. The project was completed exactly as predicted just in time to qualify for the Federal Tax Credit. We could not be happier with our new 14 SEER 4WCY Trane Heat Pump. It is much quieter and certainly more efficient than the 11 year old Goodman it replaced. We would highly recommend both Empire and Trane as a result of this experience. And while the system has only been operational for just over 3 weeks, the performance has been flawless.”
Scott L in Glendale, AZ

“Robert came out on the day after I made the inquiry. He was very informative and helpful in discussing the options. Ultimately I selected his bid for a Trane 16 Seer Heat Pump. The installation staff were very nice and efficient. They removed and replaced the units from the roof in under 4 hours. Excellent service.”
Ken R in Glendale, AZ

“Responded to my request very quickly, and performed service call that same day. Exceeded my expectations.”
Kim D in Phoenix, AZ 

 “Empire called me within one minute of sending my email. The others waited until the next day. I have nothing but praise for the service they provided.”

William C in Tempe, AZ 

 “Prompt, courteous service. Dispatch was very good about setting the appointment and confirming when they were on the way. I’d use them again.”

Glen S in Glendale, AZ 

 “I became clients of Empire a couple of years ago when I needed my AC tuned up. My husband and I signed up for the annual maintenance agreement which I believe was around $129.00 and includes two free tune-ups (AC in the spring/Heating in the fall) a year. In my honest opinion, the service plan has saved us a TON of money. We’ve always been impressed not only with the level of service from Empire but with their costs. Everyone I’ve dealt with at the company has been a true pleasure to work with. I would highly suggest them to anyone needing AC/Heating service.”

Laura M. in Surprise, AZ 

 “Last Saturday we left our house at 5:30pm with the house nice and cool. When we got home later that night it was hot inside. We have animals so we couldn’t just do nothing. So in a panic I got online to see what we could do. That is when I came across Empire. When I called I was really afraid of what the price was going to be given, a service call at midnight on a Saturday. I asked the very polite girl that answered the phone what there emergency service fee was. Her reply made me giggle, only $69 for them to come out and diagnose my a/c. I asked her to send someone out, they were at the house within 5 minutes of the time she gave me and had my a/c blowing cold in less than an hour. I couldn’t be happier with the level of treatment that I received. The operator and the tech where both super professional and courteous. I highly recommend this company.”

Vinesa M. in Phoenix, AZ 

 “I called Empire at 2:30 am on a Wednesday. I expected to here a groggy 70 year old man on the other end, but was surprised that the operator was very friendly and not the least bit annoyed by my call. He arrived 20 minutes later. The fix didn’t require any new parts and I was only charged the service fee of about $70. This was the best experience in the situation I could imagine. If you need emergency (or any) work on your AC, call these guys right away!

Charlie R in Phoenix, AZ 

 “They did a very good job. Very professional.”

Jim P in Glendale, AZ 

 “Competitively priced and very professional installation.”

Greg C in Gilbert, AZ